-----Original Message-----
From: Core Administrators Network Forum <email obscured>> On Behalf Of
Megan Tardif
Sent: Tuesday, January 4, 2022 9:47 AM
To: <email obscured>
Subject: Re: [core administrators network forum] [EXT] Re: Service agreements
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Thank you, Katherine. This is very helpful. We are looking at only providing
labor based services right now, such as consultation hours, research hours, and
development hours. Have you found that your clients require more types of
service offerings? We have an existing research center that we are
transitioning to a service center model.
Thank you for your time.
Megan
On Tue, Jan 4, 2022, 10:24 AM Hale,Katherine Stemke <email obscured>>
wrote:
> We have a core that develops Aps. They do not offer a service contract.
> If additional work needs to be done, a new contract is negotiated for
> external users or a new request is submitted by internal users. We
> also had problems with customers not understanding what was included
> and what was not. Just like Jeff said we had problems until we
> learned to clearly communicated scope of work.
>
> -----Original Message-----
> From: Core Administrators Network Forum <email obscured>> On
> Behalf Of Megan Tardif
> Sent: Monday, January 3, 2022 3:29 PM
> To: <email obscured>
> Subject: [EXT] Re: [core administrators network forum] Service
> agreements
>
> WARNING: This email originated from outside of MD Anderson. Please
> validate the sender's email address before clicking on links or
> attachments as they may not be safe.
>
> Thank you, Jeff. I hadn't thought of that issue.
>
> Megan
>
> On Mon, Jan 3, 2022 at 4:27 PM Jeffrey Weiss
> <email obscured>>
> wrote:
>
> > Hi Meghan,
> >
> > We had a core that did exactly that for 5 or 6 years and it did not
> > work out well. It was difficult to recover the actual cost of
> > providing the service, in part because customers routinely
> > overestimated what they were entitled to and the core underestimated
> > the effort require to provide that support. When the core folded it
> > took us well over a year to disengage from the active projects, a
> > number of which had difficulty finding someone to take over
> > maintenance
> of their code.
> >
> > Jeff
> >
> >
> > -----Original Message-----
> > From: Core Administrators Network Forum <email obscured>> On
> > Behalf Of Megan Tardif
> > Sent: Monday, January 3, 2022 3:22 PM
> > To: <email obscured>
> > Subject: [core administrators network forum] Service agreements
> >
> > Hi. Does anyone currently offer Service Agreements on the work that
> > they perform under their service center? For example, a service
> > center develops an app and the client would like to purchase a 2
> > year service agreement to help cover maintenance needs and/or
> > software updates over the next 1 or 2 years.
> >
> > Thank you,
> > Megan
> >
> > Megan J. Tardif
> > Sr. Financial Manager of Coordinated Operating Research Entities
> > (CORE) University of Maine Engineering & Science Research Building
> > (ESRB), Room
> > 153 Orono, Maine 04469
> > Phone: 207-581-1225
> >
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