-----Original Message-----
From: Core Administrators Network Forum <email obscured>> On Behalf Of
Megan Tardif
Sent: Monday, January 3, 2022 3:29 PM
To: <email obscured>
Subject: [EXT] Re: [core administrators network forum] Service agreements
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Thank you, Jeff. I hadn't thought of that issue.
Megan
On Mon, Jan 3, 2022 at 4:27 PM Jeffrey Weiss <email obscured>>
wrote:
> Hi Meghan,
>
> We had a core that did exactly that for 5 or 6 years and it did not
> work out well. It was difficult to recover the actual cost of
> providing the service, in part because customers routinely
> overestimated what they were entitled to and the core underestimated
> the effort require to provide that support. When the core folded it
> took us well over a year to disengage from the active projects, a
> number of which had difficulty finding someone to take over maintenance of
their code.
>
> Jeff
>
>
> -----Original Message-----
> From: Core Administrators Network Forum <email obscured>> On
> Behalf Of Megan Tardif
> Sent: Monday, January 3, 2022 3:22 PM
> To: <email obscured>
> Subject: [core administrators network forum] Service agreements
>
> Hi. Does anyone currently offer Service Agreements on the work that
> they perform under their service center? For example, a service center
> develops an app and the client would like to purchase a 2 year service
> agreement to help cover maintenance needs and/or software updates over
> the next 1 or 2 years.
>
> Thank you,
> Megan
>
> Megan J. Tardif
> Sr. Financial Manager of Coordinated Operating Research Entities
> (CORE) University of Maine Engineering & Science Research Building
> (ESRB), Room
> 153 Orono, Maine 04469
> Phone: 207-581-1225
>
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