Post in Customer Service & Incentivizing Core Directors

Hi Brian,

I would advise that such incentives be paid from non-core-generated funds.
This should avoid any issue that the Federal Government may take with the
practice, while still allowing you to incentivize your personnel.  If you do
choose to implement this practice I would be curious to hear about relative
changes in revenue collection thereafter.

Cheers,

Noah

Noah Curtis, MAcc
Manager, Business Analytics - Core Facilities
Phone: (520) 621-1085

Rest of post

-----Original Message-----
From: Core Administrators Network Forum <email obscured>] On Behalf
Of Weis-Garcia, Frances/Sloan Kettering Institute
Sent: Monday, March 26, 2018 11:23 PM
To: <email obscured>
Subject: Re: [core administrators network forum] Customer Service &
Incentivizing Core Directors

Brian … pretty sure federal funding agencies would seriously frown on bonuses
coming from user fees paid by federally funded researchers … so I would consult
with someone who knows the rules of engagement before embarking on this.

-----Original Message-----
From: Core Administrators Network Forum <email obscured>> on behalf of
Brian Pelowski <email obscured>>
Reply-To: <email obscured>>
Date: Monday, March 26, 2018 at 9:26 AM
To: <email obscured>" <email obscured>>
Subject: [core administrators network forum] Customer Service & Incentivizing
Core Directors

    Hi all,

    Do any of you have specific customer service policies for your cores? We
want to establish some basic expectations for our core directors and staff such
as being responsive to inquiries, communicating project status/reasons for
delay, etc...things a customer would expect from any business they use. Has
anyone else done this?

    Do any of you use financial incentives (a $ bonus) to encourage your core
directors to hit their revenue targets or budget targets? This idea was raised
here recently, and I'm curious if anyone else has tried it.

    Thanks,

    Brian

    -----------------------------
    Brian M. Pelowski, MBA
    Administrator
    Office of Scientific Resources
    Albert Einstein College of Medicine

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