VUMC uses the same approach as described by Amy -
Susan
Susan Meyn
Senior Director | Vanderbilt University Medical Center Office of Research
Twitter: @VUMCResearch | <email obscured> | 615.322.0470
On 3/16/21, 11:41 AM, "Core Administrators Network Forum on behalf of Amy
Wilkerson" <email obscured> on behalf of <email obscured>> wrote:
We charge for the full time booked unless the user provides advance notice.
The rationale is that the instrument is not available for use by others during
the reserved time.
Amy Wilkerson
Associate Vice President
Research Support
<email obscured>
-----Original Message-----
From: Core Administrators Network Forum <email obscured>> On Behalf Of
jphipps
Sent: Tuesday, March 16, 2021 12:28 PM
To: <email obscured>
Subject: [core administrators network forum] Booked time v. real time usage
Hi all,
A question came up the other day regarding charges in core facilities.
Namely, whether it is appropriate to charge users for time that they booked v.
time actually using in instrument.
So, for example, a user books 2 hours on a microscope, but logs into the
system 15 minutes late (we are using Stratocore and have the real-time usage
tracker active), the person left 8 minutes early. So, in that case would the
user be charge for the full 2 hours, or would we need to bill for the 97
minutes actually used?
I am a little unclear on this, as the scope is unavailable for the full
time booked, and the user could have been prepping samples before logging into
the system. Our sponsored projects person believes that we should only charge
for the time that the microscope is active, but I see it as the user has the
instrument for their allotted time and should be billed. Thus, I was hoping to
see how others handle this situation. Any advice would be greatly appreciated.
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