Thank you, Jeff. I hadn't thought of that issue.
Megan
On Mon, Jan 3, 2022 at 4:27 PM Jeffrey Weiss <email obscured>>
wrote:
Rest of post
> Hi Meghan,
>
> We had a core that did exactly that for 5 or 6 years and it did not work
> out well. It was difficult to recover the actual cost of providing the
> service, in part because customers routinely overestimated what they were
> entitled to and the core underestimated the effort require to provide that
> support. When the core folded it took us well over a year to disengage from
> the active projects, a number of which had difficulty finding someone to
> take over maintenance of their code.
>
> Jeff
>
>
> -----Original Message-----
> From: Core Administrators Network Forum <email obscured>> On Behalf
> Of Megan Tardif
> Sent: Monday, January 3, 2022 3:22 PM
> To: <email obscured>
> Subject: [core administrators network forum] Service agreements
>
> Hi. Does anyone currently offer Service Agreements on the work that they
> perform under their service center? For example, a service center develops
> an app and the client would like to purchase a 2 year service agreement to
> help cover maintenance needs and/or software updates over the next 1 or 2
> years.
>
> Thank you,
> Megan
>
> Megan J. Tardif
> Sr. Financial Manager of Coordinated Operating Research Entities (CORE)
> University of Maine Engineering & Science Research Building (ESRB), Room
> 153 Orono, Maine 04469
> Phone: 207-581-1225
>
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